We can get you ready to deal with any issue, crisis, or help you handle a potentially difficult situation for your organisation or business.
Our agency specialises in helping anyone with a story that’s difficult to tell.
We are a small experienced team, all with a combination of TV News and corporate communications experience and would love to help you get ready to face your next challenge whenever it comes.
Ben spent 15 years working as a News Correspondent for the three UK TV Networks; BBC, ITN and Sky News. During that time he covered many stories involving serious issues and crises and interviewed hundreds of people. This knowledge has helped inform his work in the corporate world. After leaving the BBC he joined global communications agency Porter Novelli as Media Director. In 2007 he set up MCM. He has particular knowledge of the airline business having worked with more than thirty commercial aviation companies over the past few years.
Mark has spent over ten years as a board director at a number of leading global and UK based PR agencies running Corporate Communications teams. He has provided senior counsel to blue chip clients and brands and led on crisis and issue management. He is also an experienced media trainer having taught over 300 people from CEOs, to brand managers, CFOs, CIOs and key personnel. Before working in consultancy he worked as a broadcast journalist for the likes of TV-am, ITN and Granada where he was their Political Editor working at Westminster. Mark has a comprehensive understanding of the political world and how policy impacts on wider stakeholders and other groups.
We have worked with consumer brands, large multi-national companies, airlines and SMEs helping them deal with a range of issues and crises. Whatever the situation we want to help you contain it and if the worst does happen,
we can make sure your reputation does not suffer.
To ensure your business really is prepared, we will conduct audits to evaluate the plans you already have in place or help you draw up your crisis plan from scratch.
Then we can make sure your plan is robust enough and your team know how to use it by taking you through a crisis simulation exercise to see what lessons you can learn before you have to deal with the real thing.
The threat to your company’s reputation or your brand might not just come from traditional sources. The effects of a crisis played out through social media can be devastating. Our experts can help you deal with those threats and protect your reputation whatever situation you find yourself in.
We can provide online solutions for training your staff in multiple locations. We use industry-leading technology which supports video, voice and text to help us create compelling and engaging training formats focused on engaging with staff.
We have helped clients involved in a range of court cases from criminal proceedings to patent litigation. We can ensure that whatever the outcome the plans are already in place to ensure your reputation remains in tact and your business is still viable.
We have worked with hundreds of people across a huge spectrum of professions and businesses, helping them to get their message across however large the meeting.
Whatever the situation, whether it is the launch of a new product or the aftermath of a serious accident, you will need to get your message across through the media. We can help you do this calmly and confidently whatever the situation.
Our trainers all have real-life experience. They are former presenters and correspondents who have all spent thousands of hours in front of the camera and they will use this invaluable experience to help you.
In some cases, individuals need help in establishing their own brand and protecting their reputation, whether this is through a bespoke campaign or simply helping them use tools such as social media wisely.
This is arguably the art that every other service is built on. Our journalistic experience can help us choose the right words to tell your story.
Any business or organisation can have a crisis or an issue that needs careful handling. This is reflected in the wide range of companies and organisations we look after. A lot of our work is very sensitive, so for obvious reasons we won’t shout about our clients here.
But to get a flavour, they range from one of the biggest airlines in Europe to a top security printing company in the UK. We’ve also helped schools, global NGOs, a mobile phone manufacturer that was put on hold for too long and a fire service embroiled in a protracted court case. We’ve toughened up students on a leading Swiss Executive MBA programme and helped a toy distributor that has become a household name. The one thing they all had in common was that they needed to be ready….